This policy explains how cancellations, deposits and refunds work for appointments at Havering Therapy Centre. It applies to all physiotherapy, podiatry and counselling appointments booked with the clinic, and should be read alongside our prices page and Terms of Use Refunds & Cancellations.
Havering Therapy Centre is a trading name of Graham Holman Physiotherapy Ltd, a company registered in England and Wales under company number 06827443.
Our address is 94 North Street, Hornchurch, Essex RM11 1SR. You can contact us on 01708 621111 or at admin@haveringtherapy.com.
If you need to cancel or rearrange an appointment, please give us at least 24 hours’ notice by calling 01708 621111 or emailing admin@haveringtherapy.com.
If you cancel within 24 hours of your appointment time, a cancellation fee of £30 applies. If you do not attend your appointment without letting us know, you will be charged the full fee for that session.
New patients pay a deposit to secure their Initial Assessment appointment: £40 for physiotherapy and £26 for podiatry.
If you cancel with more than 24 hours’ notice, we will refund your deposit in full. If you cancel within 24 hours of the appointment, or do not attend, the deposit is non-refundable.
When you first book counselling, you pay a £30 deposit, which we hold for the duration of your treatment. You pay the full fee at each session, and the deposit is carried over to secure your next one. At your final session you pay the balance — the session fee less your £30 deposit.
If you cancel at short notice or do not attend, the deposit is used for the cancellation charge. If you would like to continue, you simply pay the deposit again to secure your next session.
If you decide to stop your sessions and let us know with notice, we will refund your £30 deposit in full. Please call us on 01708 621111 or email admin@haveringtherapy.com to tell us you have finished, and we will return it.
If you have paid a deposit by mistake, please let us know as soon as possible by calling 01708 621111 or emailing admin@haveringtherapy.com, and we will process your refund within 48 hours.
We are unable to refund fees for treatment that has already taken place. In exceptional circumstances, a refund may be considered by the clinic’s management — please contact us to discuss.
Deposits paid at the clinic by card or cash can usually be refunded the same day. Deposits paid online can take a little longer, because we first need to confirm the payment has reached us before we can reverse it. Please allow up to 5 business days for the money to reach you, although it is often the same day.
You can pay at the clinic by card or cash. Deposits can also be paid online through our secure payment page. We never see or store your card details.
Nothing in this policy affects your statutory rights as a consumer.
We may update this policy from time to time. The version shown on this page is the one that applies to appointments booked from the date shown above.