Havering Therapy Centre - established 1974
01708 621111 Book an appointment
Access

Accessibility Statement

Last updated: August 2026

We want as many people as possible to be able to use this website, and to be able to visit the clinic comfortably.

Using this website

We have tried to build this site so that it works well for everyone. That includes:

  • Text that can be resized in your browser without the layout breaking.
  • Colour combinations chosen for readable contrast.
  • Descriptive text on images for screen reader users.
  • Video that never plays sound automatically — you choose when to turn sound on.
  • Reduced motion: if you have asked your device to minimise animation, our background video does not play.
  • Forms that can be completed with a keyboard, with clearly labelled fields.

How accessible this website is

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. We are not currently able to confirm that every part of the site meets that standard. Areas we are aware may need improvement include:

  • Our videos do not currently have captions or transcripts.
  • We have not yet had the site independently tested against WCAG 2.2 by an accessibility specialist.

Visiting the clinic

We want to be straightforward about what our building is and isn't able to offer, so that you know what to expect before you arrive — and so you can tell us if you need something arranged differently.

Getting into the building

There are two small steps up to the front door of the clinic.

Physiotherapy

Once inside, access to our physiotherapy treatment rooms is step free.

If you are unable to get into the clinic at all, we offer home visits for physiotherapy. Please call us to arrange this.

Podiatry

Our podiatry room is up one flight of stairs. There is a handrail on both sides of the staircase.

If you are not able to manage the stairs, please tell us when you book — we can carry out some podiatry treatments downstairs. We will let you know honestly whether what you need can be done on the ground floor.

Wheelchair access

We have to be honest that wheelchair access is limited, because several of the internal doors in the building are too narrow. If you use a wheelchair, please call us on 01708 621111 before booking so we can talk through what is possible — including a home visit for physiotherapy where that would work better for you.

Assistance dogs

Guide dogs are welcome at the clinic.

If you have access requirements of any kind, please call us on 01708 621111 before your appointment. We would much rather know in advance so we can make arrangements, than have you arrive and find something in the way.

Feedback

If you have difficulty using this website, or you need information from it in a different format — such as large print or a printed copy — please contact us:

We will consider your request and get back to you. If you are not happy with how we respond, please see our complaints procedure.

Under the Equality Act 2010 we have a duty to make reasonable adjustments for disabled patients. If there is something that would make coming to the clinic easier for you, please just ask.